This privacy policy sets out how Cedars Endo uses and protects any information that you give when you use this website.
Cedars Endo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and for providing treatment, then you can be assured that it will only be used in accordance with this privacy statement.
Cedars Endo may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode
- Personal information relevant to your treatment
- Other information relevant to customer surveys
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To give best possible personalised treatment
- Internal record keeping.
- We may use the information to improve our services.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
Information that we acquire from or about you will be treated as confidential and will not be disclosed, other than in the normal course of performing services on your behalf, unless your consent has been obtained, the information is required by a court of competent jurisdiction or it is already in the public domain. It may be disclosed to regulatory bodies for the purposes of monitoring and/or to our internal group compliance function for monitoring with any regulatory rules or codes. It will be necessary to verify who you are, through a series of questions, and that you have a right to discuss the details of a specific client, before any confidential information can be divulged.
We may pass on any information you provide to us to other companies in order to advise you of products and services that you have expressed an interest in, to obtain quotations, process your application, or to obtain information that you request. We will keep your records indefinitely. Except for the reasons described above we will not pass the information supplied to any third parties without your consent.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please Email us on reception@cedarsendo.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
To opt out of our mailing list and have your information deleted from our database, please undertake the following; send an email to reception@cedarsendo.co.uk with the subject “Removal from the mailing list”. In this email please detail all email addresses you wish removed /deleted. We will then delete all your information from our database.
Comments and Question
If you have any questions about our Privacy Policy, the practices of this site or your dealings with this web site, please contact us by writing to:
Cedars Endo
Cedars Coach House
Church Road
Windlesham
Surrey
GU20 6BN
Your use of this Website signifies that you consent to our Privacy Policy as described in this document. Cedars Endo reserves the right to change or update our Privacy Policy at any time by notifying visitors of the existence and location of the new or revised Privacy Policy. This Privacy Policy was last updated in September 2015. If you have additional questions about this web site, please contact us.
WE WILL KEEP YOUR RECORDS SAFE
This dental practice complies with the Data Protection Act (1998) and General Data Protection Regulations (GDPR) 2018. This means that we will ensure that your information is processed fairly and lawfully.
WHAT PERSONAL INFORMATION DO WE NEED TO HOLD?
* Past & current medical & dental history, personal information such as address, phone numbers, age & name of your GP.
* Details of your NHS number & healthcare treatment entitlement.
* Details of your exemption status if applicable.
* X-rays, clinical photographs & study models.
* Treatment plans & correspondence regarding treatment we have provided or proposed plus its costs.
* Notes of conversations or incidents that might occur for which a record needs to be kept.
* Consent of treatment.
* Any correspondence relating to you with other health care professionals ie: hospitals or community services.
WHY DO WE HOLD THIS INFORMATION?
We keep accurate personal data in order to provide you with safe & appropriate dental care. If providing care under the NHS, we also need to process personal data to ensure proper management & administration of the NHS.
RETAINING INFORMATION
We will retain your dental records, study models & X-rays while you are a patient of this practice & for eleven years or until the age of 25yrs (whichever is longer) once you cease to be a patient.
SECURITY
We hold your information in the our computer system or in a secure manual filing system. Information is only accessible to authorised personnel. Information will not be removed from the practice without the patients consent. Personal information is carefully protected & all access is held securely and passwords are changed regularly. Data is encrypted & computers are closed if unattended.
TIMES WE MAY NEED TO DISCLOSE YOUR INFORMATION
In order to provide proper & safe dental care to:
** Your General Dentist
** Your GP
** Hospital or Community dental service
** Other health professionals caring for you
** NHS payment authorities
** Inland Revenue
** Private dental schemes of which you’re a member
** Benefits Agency (where you are claiming exemption or remission from NHS charges)
We will only release information on a need-to-know basis & only to those individuals/organisations who need to know, in order to provide care for you & for the proper administration of government. Only information that the recipient needs to know will be disclosed.
In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations disclosure is not covered by this disclosure & will only occur with your consent. Where possible you will be informed of any requests for disclosure.
IF YOU DO NOT AGREE
If you do not wish us to use your information, you should discuss the matter with your dentist or the practice manager. If you object to the way we collect & use the information, we may not be able to continue to provide your dental care.
If you have any concerns about how we use the information & your do not feel able to discuss it with your dentist or the practice manager, you should contact:
The Information Commissioners Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Tel: 0303 123 1113 or 01625 545745.
Date: May 2018 Review date: May 2019